REFUNDS AND EXCHANGES
Our returns and exchanges vary by item and have been outlined below. Simply put, we want you to love your purchase from R. Home Co. and we are here to ensure that happens.
Stocked Furniture – 14 days from date of purchase. Items that qualify are furniture pieces that are available inside our studio or in-stock in our local warehouse. Please contact us to arrange a return authorization before returning.
Custom Special-Order Furniture – These items are made to your specifications and can only be cancelled within 24 business hours from the date of purchase and require a 50% deposit. After this time frame, cancellations are only accepted for reasons such as manufacturer defect or damage. If you wish to cancel for any other reason, the deposit will not be refunded.
Non-Furniture Items – 14 days from date of purchase with proof of purchase. The item must be in its original condition, including packaging.
Final Sale – Items specifically marked “final sale” or “floor sample” cannot be returned.
Online Direct Ship to you – Purchases made online cannot be returned. Items refused or returned for reasons other than manufacturer defect or damage will have a 50% restocking fee applied.
Damaged Merchandise – Any damage must be reported to the delivery driver at the time of delivery if the white glove delivery option is selected. Merchandise that is directly shipped to you or customer pickup must be reported within 7 days of arrival or pickup. You can report this to our store or by sending an email with pictures to firstname.lastname@example.org. We will be in contact within 24 hours to provide a resolution.
Credits and Refunds – Refunds are issued in the original form of payment. If you paid in cash or check, your refund will be issued by company check within 7 business days.